Return and Refund Policy

---

Last Updated: JANUARY 2026

At AminoBox Labs, we are committed to providing high-quality research materials and excellent customer service. Due to the nature of our products, all sales are subject to the following policy.

---

1. All Sales Are Final

All products sold by AminoBox Labs are intended strictly for Laboratory Research Purposes Only

Because our products are:

* Sterile research materials

* Temperature-sensitive compounds

* Quality-controlled and sealed upon shipment

**All sales are final.**

We do **not** accept returns, exchanges, or refunds once an order has been processed or shipped.

---

2. Non-Returnable Items

For safety, quality assurance, and regulatory reasons, we cannot accept returns on any opened, unopened, or unused products.

This policy ensures product integrity and protects all customers from potential contamination risks.

---

3. Order Issues & Damaged Shipments

If your order arrives:

* Damaged

* Incorrect

* Missing items

Please contact us within 48 hours of delivery at:

Email: aminoboxpep@gmail.com

Order Number Required

Include clear photos of:

* Shipping packaging

* Product packaging

* Shipping label

After verification, we may offer a replacement shipment at our discretion.

---

4. Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, AminoBox Labs is not responsible for lost, delayed, or stolen packages.

Customers are responsible for:

* Providing accurate shipping information

* Monitoring tracking updates

* Securing delivery locations

If an issue occurs, we recommend contacting the shipping carrier directly.

---

5. Shipping Address Errors

Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

Please verify all shipping information before completing checkout.

---

6. Chargebacks & Payment Disputes

By placing an order, you agree to this Return & Refund Policy.

Unauthorized chargebacks or payment disputes may result in:

* Order cancellation

* Account restriction

* Permanent refusal of future service

We encourage customers to contact us first so we can resolve any concerns promptly.

---

7. Contact Us

For order support or questions regarding this policy:

Email: aminoboxpep@gmail.com

Website: www.aminoboxlabs.com

We aim to respond within 24–48 business hours.